Customer service

Our customer services will be glad to assist you with any questions that might occur. Do not hesitate to contact us if you have any questions concerning our website, products, orders, deliveries, repairs and warranty. If you would like to talk face-to-face, please visit your closest Multitronic or iTronic store and our friendly staff will assist you.

Customer support available:

Mon - Fri – 09:00 - 17:00

Sat - Sun – Not available

By email:

info@multitronic.fi

By phone:

+358 (0)6 319 77 00

Use the following methods to contact other departments:

Frequently Asked Questions (FAQ)

Where is my order/product at the moment?

Each order is individual, so we cannot give you a precise general answer. You can track the progress of your order from your profile on the "Orders" page, where you can see the current status of your order. If you would like to receive more information about your order, we recommend sending an email to info@multitronic.fi with your order number.

How do I return a product?

Customers have a 14-day return policy for orders placed through the online shop. Returning the product is easy and free of charge. Click here to read the return instructions and conditions.

What is the delivery time for product X?

On the product page you will always see the estimated delivery time and availability of the product in question. By moving your cursor over the small info logo next to the date, you can see a detailed description of the product's estimated delivery time and also whether the product is in stock or at a supplier. You can also check the stock amount in our central warehouse and in our stores on the product pages.

Why won't my payment go through?

If you have chosen Klarna or Walley as your payment method, the problem may be due to a temporary glitch and you can try to place the order again in a moment. If the above payment methods do not work, please contact your chosen payment service. If you have problems with other payment methods, please contact us by email info@multitronic.fi and describe your problem as precisely as possible.

Delivery information

Pick-up from the store or order to a parcel locker? Find out more about Multitronic's delivery fees, methods and more.

Warranty

Having problems with the product? Here you will find full warranty conditions and instructions on how to make a warranty claim.

Service and installations

Our professional technicians can repair all kinds of PC and Mac damage. We also always offer a free troubleshooting service. Click to read more about our services.